Company profile: CafeX
1.1 - Company Overview
Company description
- Provider of one-click collaboration and WebRTC real-time communication solutions for enterprises, enhancing team productivity and customer engagement within digital channels across mobile and desktop endpoints, enabling employees and guests to work together securely from anywhere using preferred devices and tools; trusted by top global banks and leading brands.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to CafeX
Altivon
HQ: United States
Website
- Description: Provider of large-scale, complex contact center solutions, offering Contact Center as a Service (public, private, hybrid) and support for Avaya, Cisco, Genesys, NICE, Verint, Calabrio; customer experience advisory (chatbots, mobile, social, CRM, AI tools); custom Salesforce solutions; managed services; workforce engagement solutions; and CPaaS integrations for voice, video, messaging, and authentication.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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T-Metrics
HQ: United States
Website
- Description: Provider of IP-based contact center products, including T-Metrics CX-2025 for omnichannel communication with cloud, on-premise, or hybrid deployment and integration with existing voice infrastructure; generative AI tools for transcription, sentiment analysis, summarization, chatbots, and text-to-speech; operator PC consoles; and FedRAMP, StateRAMP, and TX-RAMP authorized cloud contact center solutions for federal, state, local, and Texas agencies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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GetJenny
HQ: Finland
Website
- Description: Provider of conversational AI for customer service, enabling companies to teach, deploy, and maintain human-directed AI on live chat via a user-friendly web app. Offers JennyBot to automate up to 90% of inquiries with 24/7 support and integrations (Zendesk, SAP Contact Center, HubSpot), Jenny Platform to handle up to 80% of common issues alongside agents, analytics to track performance, and robust security trusted by medical and insurance providers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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FrontRange
HQ: United States
Website
- Description: Provider of hybrid IT service management (ITSM) solutions for organizations of all sizes, offering a suite of HEAT applications to enhance service quality and business performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Embrace
HQ: The Netherlands
Website
- Description: Provider of human cloud software that helps organizations automate processes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Embrace company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for CafeX
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to CafeX
2.2 - Growth funds investing in similar companies to CafeX
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4 - Top valuation comps for CafeX
4.2 - Public trading comparable groups for CafeX
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